Waste Disposal Kennington Privacy Policy

This Privacy Policy explains how Waste Disposal Kennington collects, uses, stores and protects your personal data when you use our services in the Kennington area. It also explains your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

This Privacy Policy applies to all Waste Disposal Kennington customers located in our Kennington service area, including individuals, households and businesses who contact us, request a quote, make a booking, or otherwise use our waste collection and disposal services.

Who We Are And How To Contact Us

Waste Disposal Kennington is the controller of the personal data that we collect and process in connection with our waste disposal services in the Kennington area. Being a controller means we decide why and how your personal data is processed and we are responsible for keeping it safe and using it lawfully.

If you have any questions about this Privacy Policy, or wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main service information materials for Waste Disposal Kennington.

Personal Data We Collect

We collect and process different types of personal data about you depending on how you interact with us and which services you use. The types of personal data we may collect include the following categories.

Identification and contact details. This may include your name, title, postal address, service address, email address, telephone number and mobile number.

Service and booking information. This may include details of your bookings, quotes, the type of property, the type and amount of waste, preferred dates and times, instructions for access, photographs you choose to provide of items or materials, and records of services carried out at your property or premises.

Payment and transaction information. This may include payment method, partial payment details depending on how you choose to pay, billing address, invoice information, amounts charged, refunds and payment status. We do not store full payment card numbers if you pay by card. These are processed securely by our payment processing partners.

Communication records. This may include emails, messages, and telephone call notes between you and Waste Disposal Kennington, including inquiries, complaints, feedback and other correspondence.

Website and usage information. When you visit our online pages, we may collect technical information such as your device type, browser type, broad location, and how you use our pages. This is generally collected using cookies and similar technologies for analytics and service improvement purposes.

Lawful Bases For Using Your Data

We only process your personal data where we have a lawful basis to do so. Under data protection law, we rely on the following lawful bases depending on the processing activity.

Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, carrying out waste collection, issuing invoices, processing payments and managing any changes or cancellations.

Legal obligation. We may process your data where it is necessary to comply with a legal obligation. This may include record keeping for tax purposes, complying with waste management regulations, responding to requests from authorities and maintaining appropriate financial and operational records.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This can include improving our services, handling customer queries and complaints, managing our relationship with you, preventing fraud, ensuring the security of our operations, and keeping limited records of previous services for reference and safety.

Consent. In some situations we may rely on your consent, for example for certain types of marketing communications or the optional use of certain cookies. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect from you for the following purposes.

To provide and manage waste disposal services in the Kennington area, including processing bookings, arranging collections and managing on site work.

To communicate with you about your bookings, collections, invoices, payments, changes to services, and queries or complaints that you raise with us.

To manage our relationship with you over time, such as maintaining records of previous services, any special requirements, and your communication preferences.

To improve and develop our services, including monitoring quality, training staff and reviewing patterns of service use in the Kennington area.

To meet our legal and regulatory responsibilities relating to waste disposal, environmental management, financial reporting, tax and accounting obligations.

To protect our business, customers and staff, including preventing fraud, misuse of our services and ensuring the safety of our operations and collections.

Where you have chosen to receive marketing from us, to send you information about services, offers or updates that we think may be relevant to you, which you can opt out of at any time.

Sharing Your Personal Data And Processors

We do not sell your personal data. We share your data only when necessary, under a lawful basis, and subject to appropriate safeguards.

We may share your personal data with trusted third party service providers that act as data processors on our behalf. These may include companies providing payment processing, accounting support, IT hosting, customer management systems, email and communication tools, and analytics services. These processors are only permitted to use your data following our instructions and only for the purposes we specify.

We may share information with drivers, collection crews and subcontractors working with Waste Disposal Kennington to allow them to carry out waste collections and related services at your property or premises.

We may disclose personal data where required to do so by law, to regulators, enforcement authorities, courts or professional advisers where necessary to comply with a legal obligation, to protect our rights, or to protect the vital interests of you or another person.

Where any transfer of personal data takes place outside the United Kingdom or European Economic Area, we will ensure that suitable safeguards are in place as required by data protection law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Generally, we retain core customer and booking records for a number of years from the date of the last service or contact, in line with tax and legal limitation periods. Payment and invoice data may be kept for a legally required minimum period for financial and taxation purposes.

Where we no longer need your personal data for the purposes described in this Privacy Policy, we will either delete it securely or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

As a customer of Waste Disposal Kennington in the Kennington area, you have a number of rights under data protection laws. These rights include the following.

Right of access. You have the right to request confirmation of whether we hold personal data about you and to receive a copy of that data, together with certain information about how we process it.

Right to rectification. You have the right to ask us to correct personal data that is inaccurate or to complete information that is incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain data for legal or contractual reasons.

Right to restriction of processing. You may ask us to restrict the use of your personal data in certain situations, for example while we verify its accuracy or where you have objected to our use of it.

Right to object. You can object to our processing of your personal data based on our legitimate interests, including for direct marketing purposes. We will stop processing your data for these purposes unless we can demonstrate compelling legitimate grounds or where processing is required for legal claims.

Right to data portability. Where our processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, machine readable format or that we transmit it to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and processors who have a business need to know it, using secure systems and following clear procedures for handling and disposing of personal data.

While we work hard to protect your personal data, no transmission of information via the internet or any storage system can be guaranteed to be completely secure. You also have a role in keeping your information safe, for example by keeping any reference numbers, emails or devices secure.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal or regulatory developments. When we make material changes, we will take reasonable steps to bring these changes to your attention.

Your continued use of Waste Disposal Kennington services in the Kennington area after any update to this Privacy Policy will be treated as acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.